Store Policies

Privacy Policy

Age Skincare respects your privacy. This policy explains how we collect, use, and protect basic customer information when you visit our website, create an account, place an order, or contact us.

Information We Collect

• Name, email, phone number, and address details submitted by you.
• Order and cart-related information required to process purchases.
• Website usage data through analytics and tracking tools.

How We Use Information

• To process orders and manage customer accounts.
• To respond to support, contact, and product enquiries.
• To improve website experience, product discovery, and marketing performance.

Data Protection

We take reasonable steps to protect your data. Payment and checkout processing is handled securely through Shopify checkout.

Terms & Conditions

By using this website and placing an order, you agree to follow these terms and conditions.

Product Information

We try to keep product details, pricing, images, and availability accurate. However, information may change without prior notice.

Orders

Orders are confirmed after checkout completion. Age Skincare reserves the right to cancel or reject any order due to stock issues, pricing errors, suspicious activity, or operational reasons.

Account Responsibility

Customers are responsible for keeping their account login details safe and for providing accurate shipping and contact information.

Refund Policy

Refund requests are reviewed based on the nature of the issue, product condition, and order status.

Eligible Cases

• Wrong product received.
• Damaged product received.
• Order issue reported with proper proof within a reasonable time after delivery.

Non-Refundable Cases

• Used or opened products, unless there is a verified issue.
• Incorrect address or contact details provided by the customer.
• Change-of-mind requests after dispatch may not be accepted.

Refund Processing

Approved refunds will be processed through the original payment method or as per the available refund process.

Shipping Policy

We aim to process and dispatch orders as quickly as possible after order confirmation.

Order Processing

Orders are usually processed after payment confirmation and product availability check.

Delivery Timeline

Delivery timelines may vary depending on location, courier availability, weather, holidays, and operational conditions.

Tracking

Once delivery partner integration is active, tracking details will be updated on your order details page.